We are looking for enthusiastic Airport Passenger Handling Staff to join our team in Bangalore. As a Passenger Service Associate, you will play a key role in ensuring a smooth and pleasant travel experience for all passengers at the airport.
**Key Responsibilities:**
- **Check-in Assistance:** Help passengers with the check-in process, ensuring they have the necessary documents and guiding them through luggage drop-off.
- **Boarding Support:** Assist passengers during boarding, checking boarding passes, and ensuring a smooth entry onto the aircraft.
- **Customer Service:** Provide friendly and professional service, addressing any inquiries or concerns passengers may have before their flight.
- **Baggage Handling:** Support the handling of baggage, ensuring items are loaded and unloaded safely and efficiently.
- **Problem Resolution:** Quickly address any issues that arise during passenger travel, including missed flights or lost luggage, to maintain customer satisfaction.
- **Safety Compliance:** Ensure all airport safety and security protocols are followed to keep passengers and staff safe.
**Required Skills and Expectations:**
Candidates should have completed their 12th grade and possess excellent communication skills to engage positively with passengers. A friendly attitude, strong customer service focus, and the ability to work well in a team are essential. Previous experience in customer service is a plus, but not mandatory, as we welcome candidates with 0 to 4 years of experience. You must be ready to work full-time in an office setting at the airport, adapting to a dynamic environment. Flexibility in work hours is important, as shifts may vary.