Airport Passenger Service Associate Jobs For Freshers - Nagpur

- Greet and assist passengers: Welcome passengers to the airport information counter, provide directions, and answer any queries they may have about the airport or their flight.

- Provide accurate information: Ensure that passengers receive correct and up-to-date information regarding flight schedules, gate changes, baggage allowances, airport facilities, and other relevant details.

- Handle inquiries: Respond to phone calls, emails, and in-person inquiries from passengers in a polite and professional manner, resolving any issues or concerns they may have.

- Assist with check-in procedures: Help passengers with check-in procedures, including printing boarding passes, tagging luggage, and guiding them to the appropriate check-in counters.

- Monitor flight statuses: Keep track of flight statuses and updates, informing passengers of any delays, cancellations, or other changes that may affect their travel plans.

- Maintain a neat and organized work area: Ensure that the information counter is clean, orderly, and well-stocked with necessary supplies such as brochures, maps, and flight schedules.

Skills and Expectations:

- Excellent communication skills: Ability to communicate effectively with passengers of diverse backgrounds and nationalities, both verbally and in writing.

- Customer service orientation: A friendly and helpful attitude towards passengers, with a focus on providing exceptional service and assistance.

- Ability to multitask: Capable of handling multiple inquiries and tasks simultaneously, while maintaining a calm and professional demeanor.

- Attention to detail: Ability to accurately provide information and handle passenger requests with precision and accuracy.

- Knowledge of airport procedures: Familiarity with airport operations, security protocols, and passenger handling processes to efficiently assist passengers and resolve any issues that may arise.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Airport Information Counter Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office