passenger handling & customer service:
greeting passengers, verifying documents, issuing boarding passes.
assisting special needs passengers (elderly, disabled, minors).
managing check-in, seat allocation, and flight information.
handling lost/delayed baggage and complaints.
making gate announcements and managing boarding queues.
ramp & aircraft services:
guiding aircraft to and from parking bays (marshalling).
supervising baggage and cargo loading/unloading.
coordinating refueling and cleaning services.
ensuring aircraft readiness for departure.
security & operations:
conducting security checks and ensuring compliance.
managing flight disruptions like delays or cancellations.
maintaining communication with pilots and airline operations.
core duties in departments
check-in & customer service: ticketing, boarding passes, dcs updates.
baggage services: tagging, tracing, delivery.
gate operations: boarding control, document checks.
ramp & turnaround: aircraft guidance, ground power, loading coordination