Passenger Handling & Customer Service:
Greeting passengers, verifying documents, issuing boarding passes.
Assisting special needs passengers (elderly, disabled, minors).
Managing check-in, seat allocation, and flight information.
Handling lost/delayed baggage and complaints.
Making gate announcements and managing boarding queues.
Ramp & Aircraft Services:
Guiding aircraft to and from parking bays (Marshalling).
Supervising baggage and cargo loading/unloading.
Coordinating refueling and cleaning services.
Ensuring aircraft readiness for departure.
Security & Operations:
Conducting security checks and ensuring compliance.
Managing flight disruptions like delays or cancellations.
Maintaining communication with pilots and airline operations.
Core Duties in Departments
Check-in & Customer Service: Ticketing, boarding passes, DCS updates.
Baggage Services: Tagging, tracing, delivery.
Gate Operations: Boarding control, document checks.
Ramp & Turnaround: Aircraft guidance, ground power, loading coordination