As an Airport Ground Staff member, you will play a crucial role in ensuring the smooth operation of airport services. Your responsibilities will include:
- Passenger Assistance: Help passengers with check-in, baggage handling, and boarding processes to create a positive travel experience.
- Baggage Handling: Ensure the proper loading and unloading of luggage from aircraft, including tracking lost baggage and assisting passengers with their concerns.
- Safety Checks: Conduct safety and security checks at various points in the airport. Follow protocols to maintain safety standards while assisting travelers.
- Customer Service: Provide excellent customer service by addressing passenger inquiries, resolving issues, and maintaining a friendly atmosphere.
- Communication: Liaise with flight crews, airport authorities, and other ground staff to coordinate ground operations efficiently.
To succeed in this role, you should possess the following skills and expectations:
- Communication Skills: Good verbal communication is essential to interact with passengers and team members effectively.
- Problem-Solving Skills: Ability to think quickly and resolve passenger issues or emergencies professionally.
- Teamwork: Work well in a team environment, collaborating with colleagues to ensure smooth operations.
- Physical Fitness: The job may involve standing for long periods and handling heavy luggage, so physical fitness is important.
- Adaptability: Flexibility to work in shifts, including evenings, weekends, and holidays, as airport operations run around the clock.
A background of 0 to 2 years in customer service or related fields is preferred, but fresh candidates who have completed at least the 10th standard are encouraged to apply.
Experience
0 - 2 Years
No. of Openings
32
Education
10th Pass
Role
Airport Ground Staff
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
19 - 37 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, Annual Bonus, Petrol Allowance, Laptop, Accommodation, Two-way Cab
Face Interview Location
Headqarter