Key Responsibilities:
1. Assisting passengers: Help passengers with check-in, boarding, and luggage check-in procedures.
2. Ensuring safety: Follow safety protocols and regulations to guarantee the safety and security of passengers and staff.
3. Coordinating with airlines: Communicate effectively with airline staff to ensure smooth operations and timely departures.
4. Handling baggage: Tag, transport, and organize baggage on carts and conveyor belts efficiently.
5. Providing customer service: Address passenger queries and concerns professionally to ensure a pleasant travel experience.
Required Skills and Expectations:
1. Excellent communication skills: Ability to communicate effectively with passengers and airline staff.
2. Customer service oriented: A passion for providing exceptional customer service.
3. Attention to detail: Ability to handle baggage accurately and follow safety procedures meticulously.
4. Ability to work under pressure: Capable of working in a fast-paced environment and handling multiple tasks simultaneously.
5. Physical fitness: Able to lift heavy luggage and stand for long periods during duty hours.