- Assist passengers during check-in and boarding procedures: Airport ground staff are responsible for ensuring a smooth and seamless check-in process for passengers, including issuing boarding passes and tagging luggage.
- Manage flight schedules and assist with flight operations: Ground staff must coordinate with air traffic control to track flight schedules and make necessary announcements to passengers regarding delays or changes.
- Handle baggage and cargo logistics: Ground staff are responsible for ensuring that baggage and cargo are loaded and unloaded safely and efficiently onto aircraft.
- Provide customer service and resolve passenger inquiries: Ground staff must be friendly, approachable, and able to handle any passenger inquiries or issues in a professional manner.
Skills and Expectations:
- Excellent communication skills: The ability to effectively communicate with passengers and colleagues is essential for airport ground staff.
- Attention to detail: Ground staff must be meticulous in handling baggage, issuing boarding passes, and managing flight schedules to ensure accuracy and efficiency.
- Customer service orientation: A friendly and helpful attitude is essential for providing excellent customer service to passengers.
- Ability to work under pressure: Ground staff must be able to handle stressful situations, such as flight delays or irate passengers, with professionalism and composure.
- Physical fitness: The job may require lifting heavy baggage or long periods of standing, so physical fitness is important for airport ground staff.