Key Responsibilities:
1. Supervise airline operations: Ensure smooth functioning of all airline activities, including check-in, boarding, baggage handling, and customer service.
2. Monitor staff performance: Oversee the work of airline staff to ensure adherence to company policies, procedures, and safety regulations.
3. Handle customer inquiries: Address customer concerns, complaints, and requests in a professional and timely manner to ensure customer satisfaction.
4. Coordinate with other departments: Collaborate with different departments such as maintenance, catering, and security to ensure efficient airline operations.
5. Ensure compliance: Monitor and enforce compliance with airline regulations, safety standards, and procedures to maintain a safe and secure environment for passengers and staff.
Required Skills and Expectations:
1. Strong communication skills: Ability to effectively communicate with staff, customers, and other departments.
2. Attention to detail: Ability to pay close attention to details to ensure accuracy in airline operations.
3. Problem-solving skills: Capacity to quickly address and resolve issues that may arise during airline operations.
4. Team management skills: Ability to supervise and motivate a team to achieve operational goals.
5. Flexibility and adaptability: Ability to handle changing priorities and work under pressure in a fast-paced environment.