as an airline ground staff, your main responsibilities will include assisting passengers during check-in, boarding, and baggage handling processes. you will also be responsible for ensuring the safety and security of passengers and aircraft on the ground.
key responsibilities:
- assisting passengers during check-in and boarding processes: you will be responsible for checking passengers in, issuing boarding passes, and assisting them with any queries or concerns they may have.
- handling baggage: you will be responsible for ensuring that passengers' baggage is properly tagged, loaded onto the aircraft, and delivered to them upon arrival at their destination.
- ensuring the safety and security of passengers and aircraft: you will be required to follow all safety protocols and procedures to ensure the safety and security of passengers and aircraft on the ground.
required skills and expectations:
- strong customer service skills: you must have excellent communication skills and be able to remain calm and composed when dealing with passengers.
- attention to detail: you must be able to pay close attention to detail to ensure that all procedures are followed accurately.
- ability to work in a fast-paced environment: you should be able to work efficiently and effectively in a fast-paced environment, as airline ground operations can be hectic at times.