As an Airline Ground Staff, your main responsibilities will include assisting passengers during check-in, boarding, and baggage handling processes. You will also be responsible for ensuring the safety and security of passengers and aircraft on the ground.
Key responsibilities:
- Assisting passengers during check-in and boarding processes: You will be responsible for checking passengers in, issuing boarding passes, and assisting them with any queries or concerns they may have.
- Handling baggage: You will be responsible for ensuring that passengers' baggage is properly tagged, loaded onto the aircraft, and delivered to them upon arrival at their destination.
- Ensuring the safety and security of passengers and aircraft: You will be required to follow all safety protocols and procedures to ensure the safety and security of passengers and aircraft on the ground.
Required skills and expectations:
- Strong customer service skills: You must have excellent communication skills and be able to remain calm and composed when dealing with passengers.
- Attention to detail: You must be able to pay close attention to detail to ensure that all procedures are followed accurately.
- Ability to work in a fast-paced environment: You should be able to work efficiently and effectively in a fast-paced environment, as airline ground operations can be hectic at times.