- Responsible for issuing tickets and boarding passes to passengers: The air ticketing staff is responsible for providing tickets to passengers and ensuring they have all the necessary documentation to board their flight.
- Assisting passengers with check-in and luggage: Air ticketing staff will help passengers check-in for their flights and assist them with their luggage, ensuring it is properly tagged and sent to the correct destination.
- Providing information on flight schedules, delays, and cancellations: Air ticketing staff must stay up-to-date on all flight information and be able to communicate any changes or delays to passengers.
- Handling customer inquiries and resolving issues: Air ticketing staff must be able to handle customer questions and complaints efficiently and professionally, offering solutions to any problems that may arise.
- Required Skills and Expectations:
1. Strong communication skills: Air ticketing staff must have excellent communication skills to interact effectively with passengers, colleagues, and other airport personnel.
2. Attention to detail: It is essential for air ticketing staff to pay close attention to detail to ensure accuracy when issuing tickets and handling luggage.
3. Good customer service skills: Air ticketing staff must have a friendly and helpful attitude when assisting passengers and resolving any issues that may arise.
4. Ability to work under pressure: Air ticketing staff must be able to work efficiently in a fast-paced and sometimes stressful environment, especially during peak travel times.