- responsible for issuing tickets and boarding passes to passengers: the air ticketing staff is responsible for providing tickets to passengers and ensuring they have all the necessary documentation to board their flight.
- assisting passengers with check-in and luggage: air ticketing staff will help passengers check-in for their flights and assist them with their luggage, ensuring it is properly tagged and sent to the correct destination.
- providing information on flight schedules, delays, and cancellations: air ticketing staff must stay up-to-date on all flight information and be able to communicate any changes or delays to passengers.
- handling customer inquiries and resolving issues: air ticketing staff must be able to handle customer questions and complaints efficiently and professionally, offering solutions to any problems that may arise.
- required skills and expectations:
1. strong communication skills: air ticketing staff must have excellent communication skills to interact effectively with passengers, colleagues, and other airport personnel.
2. attention to detail: it is essential for air ticketing staff to pay close attention to detail to ensure accuracy when issuing tickets and handling luggage.
3. good customer service skills: air ticketing staff must have a friendly and helpful attitude when assisting passengers and resolving any issues that may arise.
4. ability to work under pressure: air ticketing staff must be able to work efficiently in a fast-paced and sometimes stressful environment, especially during peak travel times.