- handle airline ticket reservations and bookings: the main responsibility of an air ticketing agent is to assist customers with booking flights, arranging seats, and issuing tickets for their travel needs.
- provide customer service and support: answering customer inquiries, resolving issues related to flight bookings, and providing assistance with any travel-related questions or concerns.
- update and maintain airline ticketing systems: keeping track of flight schedules, availability, and pricing to provide accurate information to customers.
- coordinate with airlines and other agencies: communicating with airlines and other travel agencies to ensure smooth booking processes and resolve any booking discrepancies.
- ensure compliance with airline policies and regulations: adhering to all airline safety and security protocols, as well as ensuring customers' adherence to airline rules and regulations.
skills and expectations:
- strong communication skills: ability to effectively communicate with customers, airlines, and other agencies to provide excellent customer service.
- attention to detail: accuracy is crucial when booking flights, arranging seats, and issuing tickets to avoid any errors or discrepancies.
- basic computer skills: proficiency in using airline ticketing systems and software to make reservations and update flight information.
- ability to work under pressure: handling multiple customer inquiries and bookings while ensuring timely and accurate service.