- Handle airline ticket reservations and bookings: The main responsibility of an Air Ticketing Agent is to assist customers with booking flights, arranging seats, and issuing tickets for their travel needs.
- Provide customer service and support: Answering customer inquiries, resolving issues related to flight bookings, and providing assistance with any travel-related questions or concerns.
- Update and maintain airline ticketing systems: Keeping track of flight schedules, availability, and pricing to provide accurate information to customers.
- Coordinate with airlines and other agencies: Communicating with airlines and other travel agencies to ensure smooth booking processes and resolve any booking discrepancies.
- Ensure compliance with airline policies and regulations: Adhering to all airline safety and security protocols, as well as ensuring customers' adherence to airline rules and regulations.
Skills and Expectations:
- Strong communication skills: Ability to effectively communicate with customers, airlines, and other agencies to provide excellent customer service.
- Attention to detail: Accuracy is crucial when booking flights, arranging seats, and issuing tickets to avoid any errors or discrepancies.
- Basic computer skills: Proficiency in using airline ticketing systems and software to make reservations and update flight information.
- Ability to work under pressure: Handling multiple customer inquiries and bookings while ensuring timely and accurate service.