We are seeking a dedicated Ground Staff Executive to join our team in Mumbai. This entry-level position is ideal for candidates with a passion for customer service and an interest in the aviation industry.
Key Responsibilities:
1. **Customer Service:** Provide friendly and efficient support to passengers at check-in, boarding, and baggage claim areas, ensuring a pleasant experience.
2. **Check-In Assistance:** Help passengers during the check-in process by verifying travel documents and checking bags, ensuring compliance with airline regulations.
3. **Baggage Handling:** Assist in the proper handling and transfer of luggage, addressing any issues or concerns that may arise during the process.
4. **Information Providing:** Offer accurate information regarding flight schedules, gate changes, and other travel-related inquiries to maintain clear communication with passengers.
5. **Safety and Security:** Ensure compliance with safety and security protocols by following established guidelines and reporting any suspicious activities.
Required Skills:
A successful candidate should possess strong communication and interpersonal skills, with the ability to interact positively with diverse groups of people. Attention to detail is essential, along with the ability to work efficiently in a fast-paced environment. A friendly demeanor and a problem-solving mindset will help in handling passenger needs effectively. Additionally, proficiency in basic computer skills and a willingness to learn are important for this role. Candidates should be female and have completed their 12th grade education. The position is full-time and will require working from the office.