Operations ManagementAssist the Restaurant Manager in daily restaurant operationsEnsure smooth service during shifts and handle operational issuesMaintain cleanliness, hygiene, and safety standards across the restaurantEnsure compliance with food safety and health regulationsStaff Supervision & SchedulingSupervise front-of-house and/or back-of-house staff during shiftsAssist with staff scheduling, attendance tracking, and shift coverageSupport hiring, onboarding, and training of new employeesMotivate staff and promote teamworkCustomer Service & Guest ExperienceEnsure excellent customer service and handle guest complaints professionallyResolve service issues promptly to maintain customer satisfactionMonitor service quality and guest feedbackSupport loyalty programs and customer engagement initiativesInventory & Stock ControlAssist with ordering food, beverages, and suppliesMonitor inventory levels and minimize wasteEnsure proper storage and stock rotation (FIFO)Cash Handling & Financial SupportOversee cash handling procedures and POS operationsAssist in daily sales reconciliation and reportsSupport cost control measures to meet budget targetsHealth, Safety & ComplianceEnsure compliance with food safety, sanitation, and workplace safety standardsEnforce company policies and standard operating procedures (SOPs)Support inspections and auditsSales & Marketing SupportAssist in implementing promotions, specials, and marketing campaignsUpsell menu items and drive revenue growthMonitor competitor activity and customer trendsTraining & DevelopmentTrain staff on service standards, menu knowledge, and customer interactionConduct performance feedback and support staff developmentReporting & DocumentationPrepare shift reports, incident reports, and inventory recordsCommunicate operational updates to the Restaurant ManagerActing Manager DutiesTake charge of restaurant operations in the absence of the Restaurant ManagerMake operational decisions and ensure service continuity