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Service Centre Manager Jobs

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Service Centre Manager - Full Time

Career Directions Ltd

Service Level Agreements Training and Development Project Management Team Management Technical Knowledge
Duties and Responsibilities:( SERVICE CENTRE MANAGER)1. Receive items for repair from the customer, make the necessary recordings which involves opening of the job card following Service Centre standards of operation.2. Allocate the brought item to a technician to find out the fault after which you ensure that the customer is informed of the fault and the corresponding charges.3. Ensure that a daily operational report is made and it should capture information regarding; how many items were collected, how many were repaired and by which technicians. This report should be prepared and submitted to the General Manager on a daily basis.4. Call customers to inform them to collect their repaired items and ensure that they are given happy calls so as to find out if their repaired items are working properly.5. You will answer phone calls from customers/clients and deal with their comments, questions and complaints.6. Ensure that Service Centre reception is clean and unauthorized staff members are not allowed in.7. Ensure that when a customer is collecting his/her item after repair, the job card is used to identify and confirm the item and the customer signs on it.8. It will be your responsibility after the customer has collected his/her repaired item, to close the job card and file it following the system in place.9. Check the availability of spare parts and make an order using the LG computerized parts order system on a weekly basis.10. Ensure that customers are updated on the status of their items which are still in our custody.11. You will manage petty cash usage and you must account for its use.12. Ensure that you perform on all KPIs which will be given to you when you join.
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Service Centre Manager - Two Wheelers

VFIX Bike Care

  • 2 - 4 yrs
  • 2.5 Lac/Yr
  • Margao Goa
Customer Handling Skills Workshop Management Technical Knowledge Inventory & Spare Parts Control Billing & Cash Handling Service Sales Spareparts Sales
Job Title: Service Centre Manager- Two wheelerCompany: VFix Bike Care SpeedForce FranchiseLocation: Margao, GoaJob Type: Full-timeAbout VFix Bike Care:VFix Bike Care is a proud franchise of SpeedForce, Indias leading two-wheeler service chain with a network of over 300 workshops across the country. At VFix, we are committed to delivering exceptional service, top-quality repairs, and a customer-first experience in Margao, Goa.Key Responsibilities:1. Customer Service Excellence: Greet and assist customers professionally, addressing all queries and concerns with clarity and courtesy.2. Workshop Operations Management: Oversee daily workshop functions including job scheduling, task allocation, and workflow optimization.3. Spare Parts Management: Monitor stock levels, place timely orders, and ensure availability of essential spare parts.4. Cash & Billing Management: Handle cash and digital payments accurately; maintain billing records as per company policy.5. Technical Guidance: Support and supervise mechanics to ensure quality repair work and timely service delivery.6. Quality Control: Conduct regular inspections to ensure all work meets SpeedForce service standards.7. Administrative Support: Maintain service records, job cards, and assist with general administrative duties.8. Safety Compliance: Enforce workshop safety guidelines to ensure a safe and efficient work environment.Salary & Benefits: Salary Range: 15,000 18,000 per month Incentives: Attractive sales commission on service upselling and spare part salesHow to Apply:Interested candidates can send their CV via WhatsApp to: 9511804957 or email vfixbike@gmail.comJoin our team and grow your career with one of Goas most trusted names in two-wheeler servicing!
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Centre Manager - Kolkata

Jus Jumpin Entertainment Pvt Ltd

  • 1 - 3 yrs
  • 3.8 Lac/Yr
  • Kolkata
Customer Service Manager People Management Leadership Skills Operation Manager Marketing Supervisor Organizational Management
Centre Manager - Jus Jumpin Kids Trampoline Adventure ParkRole Overview:The Centre Manager is responsible for overseeing all day-to-day operations of the Jus Jumpin Kids Trampoline Adventure Park located at ABC Square Mall. This family entertainment facility offers trampoline jumping activities for both kids and adults. The Centre Manager ensures excellent customer service, efficient operations, staff management, and the overall success of the park.Key Responsibilities:Customer Service & Sales:- Manage the front counter operations including admissions, party bookings, and retail sales- Interact with customers in a friendly and professional manner, addressing any concerns or queries- Promote the park's offerings and maximize sales opportunities - Oversee the booking and coordination of parties and group eventsOperational Management:- Develop and implement standard operating procedures (SOPs) for all areas of the park- Ensure adherence to safety protocols, cleanliness standards, and park policies- Manage inventory levels for retail, party supplies, and operational equipment- Oversee facility maintenance and coordinate any required repairs or upkeepStaff Management:- Recruit, train, and supervise all park staff including jump assistants, party hosts, and cashiers- Conduct performance reviews and provide coaching for professional development- Schedule staff shifts and manage attendance, time off requests, and payroll- Foster a positive team environment and maintain open communicationFinancial Management:- Manage daily cash handling, bank deposits, and financial record keeping- Analyze sales data and identify opportunities to improve revenue- Control expenses by optimizing operational efficiency and minimizing wasteMarketing & Promotions:- Collaborate with the marketing team to develop and execute promotional campaigns- Represent the park at community events and build relationships with local businesses
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Urgent Requirement For Centre Manager

People Empowerment Consulting

  • 1 - 5 yrs
  • 6.0 Lac/Yr
  • Delhi NCR +1 Delhi
Customer Service Manager Operation Incharge Operation Manager Stakeholder Management Walk in
Welcome to IFTDM! We're thrilled to announce the pioneering collaboration with universities for our digital marketing course. As we bridge academia with innovative digital marketing strategies, we invite dynamic individuals to join us in reshaping education for the digital era. Be part of our team, where your skills and passion can make a significant impact on elevating visibility and engagement in the education sector. IFTDM is at the forefront of this transformative journey join our team and be a key player in shaping the future of education through strategic initiatives.Profile: CENTRE MANAGER We are seeking a dynamic and experienced Centre Manager for our institute preferably from education industry. The successful candidate will be responsible for overseeing day-to-day operations, ensuring excellence in delivery, and managing key stakeholder relationships. Job Responsibilities: Operation Management Oversee the day-to-day operations of an institute, ensuring efficiency and effectiveness. Monitor and optimize processes to enhance operational performance. Implement and maintain policies and procedures to uphold quality standards in offline delivery of the course. Account Management: Develop and maintain strong relationships with students, parents, and other stakeholders. Address and resolve student and parent concerns promptly, ensuring a positive experience. Collaborate with the admission teams to identify opportunities for student enrolment and program expansion. Monitor student progress and provide support for academic success. Leadership and Team Management Lead and motivate a team of Trainers, Mentors, and support staff. Set performance goals and provide guidance to ensure the team meets or exceeds expectations. Foster a collaborative and innovative work environment that promotes continuous learning and development. Conduct regular performance evaluations and implement professional development initiatives.
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Head - Customer Service & Field Engineering

International Recruiters

  • 15 - 18 yrs
  • 100.0 Lac/Yr
  • Delhi
Automobile Service Manager National Service Manager Complaint Resolution Management Technical Support After Sales Service Dealer Satisfaction Achievement Call Centre Management Field Engineering Customer Service Operations Walk in
Educational Qualifications: Graduate of Bachelors Degree preferably in Engineering but open to any graduate of a Bachelors Degree with extensive customer service management experience in automotive, consumer durable or tyre industries.Position Description: This position has overall responsibility for developing Indian Customer Service strategy and ensuring its proper and consistent execution. The scope of responsibilities covers both the domestic business and the third-party export business.Principal Responsibilities: Lead Customer Service function of Client India. This will be achieved by benchmarking practices with leading consumer durable / auto companies and using technology tools like mobile apps to ensure seamless resolution of Issues and optimize customer satisfaction. Enhance team performance and productivity by strategic management of resources and process improvements.Customer Service operations: Leading the delivery of customer service to Client customers across regions through the Regional Customer Service team.Field Engineering:Technical Adjustment for all products and adherence to AOP.Ensure Focus test are done as per requirement of Q Tech / MarketingImprovements for minimizing adjustment losses & complaints exhibiting continuous improvements.Devise strategy around technical training on tyre inspections.Call Centre Management: Registration, allocation & tracking system for customers / Dealers / OEs.Create capability to converse in regional languages.Leverage call-centre for market insight through periodic dealer surveys etc.Dealer Satisfaction Achievement:Drive overall customer satisfaction metrics as measured by annual third-party survey.Develop and implement clear set of KPIs that take Client to the path of being the unquestioned leader in aftersales service for both PBUs.To achieve > 80% Dealer Satisfaction ratio through relevant and effective measures.Complaint Resolution Management:
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Customer Service Job Voice Mohali

Crest Manpower

Call Call Center Executive Call Coordinator Call Center Trainer Call Center Manager Call Quality Analyst Call Centre Executive Calling Executive Call Monitoring Call Quality Call Center Technology Customer Care Manager Customer Care Representative
Description:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces
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