Location: Outlet-BasedReporting To: Spa Manager / Duty ManagerRole SummaryThe Spa Therapist plays a vital role in delivering professional spa therapies andtreatments to guests while upholding the highest standards of hygiene, safety, andpersonalized service. They contribute directly to the wellness experience of every guestthrough skilled hands-on services, product recommendations, and a deep understandingof client needs. Their role also includes maintaining treatment areas and participating incontinuous training.Key Responsibilities1. Treatment Delivery:a) Perform a wide range of spa services including massages, body scrubs, wraps, facials,reflexology, and other therapies as per spa protocols and certifications.b) Tailor each treatment based on the guests preferences, health conditions, andcontraindications to ensure maximum comfort and benefit.c) Prepare treatment rooms before each session with required products, towels, andequipment.d) Manage therapy time efficiently while ensuring quality and care are nevercompromised.2. Guest Interaction & Servicea) Greet guests politely and conduct a pre-treatment consultation to understandexpectations and areas of concern.b) Maintain a calming and respectful presence throughout the service, creating a relaxingenvironment.c) Offer post-treatment guidance and recommend appropriate at-home care or spaproducts.d) Handle guest concerns sensitively and escalate to the Duty Manager or Spa Managerwhen necessary.3. Hygiene & Cleanliness:a) Maintain strict cleanliness of treatment rooms, beds, tools, and equipment before andafter every service.b) Follow hygiene protocols for self, spa linen, product handling, and disposal of wastematerials.c) Ensure compliance with all local and brand-level health and wellness regulations.4. Record Keepinga) Maintain accurate and confidential records of guest treatments, special conditions,product usage, and feedback.b) Update treatment logs and reports as per spa standards and provide relevant inputsfor guest history tracking.5. Retail & Sales Supporta) Promote relevant spa packages, therapies, and retail products based on guestrequirements and treatment outcomes.b) Support front desk team in achieving sales goals through therapist recommendationsand product trials post-treatment.6. Training & Development:a) Participate in all training sessions, product demos, and workshops conducted by thespa or brand partners.b) Stay updated on new techniques, wellness trends, and product innovations to delivermodern and effective therapies.c) Practice and refine skills regularly to maintain excellence in service delivery.7. Team Support & Professional Conduct:a) Coordinate with front desk staff and other therapists to ensure timely appointmentflow and guest satisfaction.b) Maintain professional behavior, appearance, and emotional discipline at all times.c) Report any maintenance issues, guest concerns, or stock shortages to the Spa Managerpromptly.Key Skills & Competencies Certified Therapist Skills: Formal training and certification in therapies like Swedish, DeepTissue, Aromatherapy, Reflexology, etc. Guest Service Orientation: Ability to connect with guests empathetically and create a calm,welcoming, and healing experience. Physical Stamina: Capability to perform multiple treatments with physical precision andenergy throughout the day. Hygiene Awareness: High standards of personal hygiene, spa sanitation, and treatmentroom maintenance. Product Knowledge: Understanding of spa products, essential oils, skincare ranges, andtheir appropriate use. Communication Skills: Clear and gentle communication to explain treatments, offer careadvice, and receive guest feedback. Time Management: Punctuality and ability to manage appointment durations whileensuring thorough service delivery. Team Spirit: Willingness to collaborate, cover shifts when needed, and support spaoperations beyond the therapy room.