Fresher Legal Operations Jobs

Key ResponsibilitiesCustomer Interaction: Greeting customers and conducting an initial inspection of the product (e.g., checking a car for dents or an electronic device for physical damage).Job Card Creation: Writing clear and accurate Service Orders or Job Cards so technicians know exactly what to fix.Cost Estimation: Calculating the cost of parts and labor and getting the customer-s approval before starting the work.Technical Translation: Explaining complex technical problems to customers in simple, non-technical language.Status Updates: Keeping the customer informed about the progress of their repair via phone or email.Upselling: Suggesting additional necessary maintenance or accessories (e.g., While we are fixing the PCB, would you like to upgrade the housing for better heat dissipation?).Final Handover: Explaining the final invoice to the customer and ensuring they are satisfied with the work done. Required SkillsCommunication: Strong verbal skills to handle both happy and frustrated customers.Technical Literacy: You don't need to be a technician, but you must understand how the product works (e.g., understanding PCB components or engine parts).Sales Ability: A good Service Advisor knows how to recommend services that add value to the customer and revenue to the company.Organization: Managing multiple customers and repair orders simultaneously without getting confused.

Organize and review legal documents.Coordinate with departments on legal risks.Support in drafting policies and conducting research.Track litigation and liaise with external lawyers.Assist in regulatory compliance.Perform clerical duties and manage records.

Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upProvide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carManage and oversee the dealerships workflow and scheduleCall customers to advise them about service changes or car pick-up timesMaintain positive customer relationships to ensure repeat business

DIPLOMA AND BTECH IN MECHANICAL