Delivery Director Jobs

The Director, of Professional Services provides leadership and management for a sizeable professional services team whose mission is to provide customers with the highest level of quality, service, reliability, and satisfaction and to support the development of Hexure and its products. The Director, of Professional Services partners with others across the organization to create a cross-functional leadership team, to establish consistent processes, prioritize customer issues, and deliver highly reliable service updates and custom features to customers. This position reports to the Vice President, Client Delivery.Deliverables and Performance Measures: (MAKE INDIA SPECIFIC) Delivery Leadership: Provide accountability for India components of the global delivery teams (refine) Practice Leadership: Lead and guide the Professional Services practice, setting the strategic direction to achieve business objectives and ensure the team's success. Business Strategy: Develop and execute a comprehensive business strategy that aligns with company goals, focusing on growth, profitability, and customer satisfaction. Resource Management: Oversee the allocation of PS teams/resources, ensuring optimal utilization and chargeability and role/ proficiency alignment of PS professionals on projects. Training and Upskilling: Design and implement training programs to enhance the skills and capabilities of the PS team, ensuring they stay up-to-date with industry trends and best practices. Client Engagement: Collaborate with clients to understand their needs and requirements, ensuring the successful delivery of Professional Services projects that exceed client expectations. Financial Management: Manage the financial aspects of the practice, including budgeting, forecasting, and monitoring project profitability, while identifying opportunities for revenue growth. Team Development: Foster a culture of excellence,

Service Delivery Manager Job DescriptionWe are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a Service Delivery Manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.To be a successful Service Delivery Manager, you should demonstrate strong leadership and team working skills. You should also demonstrate excellent communication and computer skills.Service Delivery Manager Responsibilities:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using your creativity to establish, improve, and refine services.Remaining organized and meeting deadlines.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Service Delivery Manager Requirements:A Bachelor's degree in a Business-related field.Experience in customer service, leadership, and logistics may be advantageous.Good computer skills and the ability to use business support software.Strong customer service, project management, and quality control skills.Good resource planning skills.Excellent leadership and customer service skills.