Delivery Analyst Jobs

Service Delivery Manager Job DescriptionWe are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a Service Delivery Manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.To be a successful Service Delivery Manager, you should demonstrate strong leadership and team working skills. You should also demonstrate excellent communication and computer skills.Service Delivery Manager Responsibilities:Maintaining positive relationships with customers.Identifying customer needs and overseeing service delivery within the business context.Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.Managing finances and budgets.Determining ways to reduce costs without sacrificing customer satisfaction.Assessing customer feedback and using your creativity to establish, improve, and refine services.Remaining organized and meeting deadlines.Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.Service Delivery Manager Requirements:A Bachelor's degree in a Business-related field.Experience in customer service, leadership, and logistics may be advantageous.Good computer skills and the ability to use business support software.Strong customer service, project management, and quality control skills.Good resource planning skills.Excellent leadership and customer service skills.

Key Responsibilities - Responsible for end-to-end delivery for multiple simultaneously running products/engagements Accountable along with the team for the scope, schedule, quality and budget of the portfolio inclusive of scope definition, requirements, estimates and documentation like proposals, SOW and implementation of the same Work with the product management, UX, design, and software development teams to define / determine timelines for each sprint Determine inter-dependencies between design and development for the sprint and work towards flawless execution of projects Help in attaining Scaled Agile Framework (SAFe) as a Release Train Engineer managing multiple release trains Guide the team to be self-organising using the Scrum & Kanban frameworks and ensure that scrum rituals are diligently followed Coach and Mentor the team to continuously improve Identify opportunities and risks in delivering the organizations services to clients or onshore counterparts inclusive of technology and resourcing Engage with business development, sales, Finance, IT infrastructure, CTO and other stakeholders in the leadership to be aligned with organization norms with impact on delivery Engage in resource planning and determine resource constraints in any specific team Facilitating discussion, decision making, and conflict resolution Assisting with internal and external communication, improving transparency, and radiating information Key Skills On-hands experience as a Scrum Master or Scrum Product Owner with clear understanding of Agile Estimation Techniques and Test-Driven Development. Extensive skills in Program management, with a focus on key delivery processes to have flawless execution, high quality and on time delivery Exceptional ability to balance strategic, tactical, and operational thinking and execution in a dynamically evolving business environment Demonstrate ability to run all aspects of complex projects i.e. risk assess