Customer Care Incharge || Freshers & Experienced

Lakshmi North East Solutions (LNES)

0 - 2 Years
1 Openings
1.3 - 1.5 Lac/Yr
Posted 5 days ago
Face-to-Face interview
Guwahati

Key Skills

Customer Care Representative Customer Support Customer Service Client Interaction Customer Relationship Management Communication Skills Problem Solving Time Management

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Job Description

- Respond promptly to queries via phone, email, and chat regarding job openings, application procedures, and recruitment services.

- Assist candidates with registration, profile creation, document submission, interview scheduling, and follow-up updates.

- Address and resolve issues related to job placements, onboarding delays, or service expectations in a professional and timely manner.

- Use CRM and internal databases to update customer interactions, feedback, and case progress.

- Liaise with the recruitment, HR, and operations teams to ensure seamless communication and service delivery.

- Deliver excellent service to build trust and ensure a positive experience for job seekers and employer clients alike.

- Support the matchmaking process by identifying suitable opportunities for candidates based on their profiles and preferences.

- Gather feedback to improve service quality and escalate recurring issues to the relevant departments.

- Maintain proactive communication to provide updates, confirm attendance, and offer post-placement support.

- Guide users through the company’s job portal, mobile apps, and other digital tools.

Experience
0 - 2 Years
No. of Openings
1
Education
B.A, B.C.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Customer Support Officer
Industry Type
Recruitment Consulting / Staffing Services
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.