Customer Care Executive || Freshers & Experienced

- Greet customers warmly and address inquiries related to vehicle models, services, test drives, and bookings.

- Schedule and confirm service appointments, follow up with customers post-service for feedback and satisfaction.

- Handle customer complaints professionally, coordinate with relevant departments, and ensure timely resolution.

- Maintain and update customer records in the CRM system for sales, service history, and communication logs.

- Conduct follow-up calls for feedback after sales or service and compile reports for management review.

- Stay informed about the latest vehicle models, features, offers, and services to effectively assist customers.

- Act as a bridge between customers and internal teams to ensure smooth communication and service delivery.

- Manage inbound and outbound calls, emails, and messages related to customer service, offers, and reminders.

- Participate in customer retention programs, loyalty campaigns, and re-engagement initiatives.

- Ensure courteous, respectful, and personalized service in all customer interactions to uphold the brand image of BIMAL AUTO AGENCY.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com)

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.