Solving Queries Jobs in India

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.

Position: Chat Process ExecutiveDepartment: Customer SupportExperience: 2 - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Chat Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

We are looking for a dedicated Workshop Manager to oversee the daily operations of our workshop in Hapur. The ideal candidate will have 2 to 5 years of experience in a similar role and will be responsible for managing the team and ensuring efficient workflow.Key Responsibilities:- Team Supervision: Oversee and manage workshop staff, ensuring that they are productive and well-coordinated in their tasks.- Schedule Management: Create and maintain work schedules for the team to ensure that all projects are completed on time.- Quality Control: Regularly inspect ongoing work to make sure it meets the required standards and specifications.- Inventory Management: Monitor workshop supplies and materials, ensuring that inventory levels are adequate and ordering new stock as needed.- Health and Safety Compliance: Ensure that all workshop operations adhere to safety regulations and that staff follow safety protocols.- Customer Interaction: Communicate with clients regarding project updates, timelines, and any issues that may arise, maintaining strong customer relationships.Required Skills and Expectations:The candidate should possess strong leadership and communication skills to effectively manage the team and collaborate with clients. A solid understanding of workshop operations, including equipment handling and maintenance, is essential. The ability to solve problems quickly and efficiently will be necessary. The ideal candidate should be detail-oriented and organized, with a proactive approach towards improving workshop processes. A background in technical work or knowledge of machinery is preferred.

We are looking for a dedicated Crew Member to join our team in Hazratganj. As a Crew Member, you will play a key role in providing excellent service to our customers and ensuring a friendly atmosphere in our establishment.Key Responsibilities:- Customer Service: Greet and assist customers as they enter, ensuring a welcoming environment and addressing their needs promptly.- Order Taking: Accurately take and process customer orders, ensuring they are recorded correctly and efficiently.- Food Preparation: Assist in preparing food items according to our standards, maintaining quality and hygiene throughout the process.- Cleaning and Maintenance: Keep work areas clean and organized by regularly cleaning surfaces and equipment, ensuring a safe environment for staff and customers.- Team Collaboration: Work closely with fellow team members to support daily operations, fostering a positive team spirit and effective communication.Required Skills and Expectations:- Strong communication skills are essential for interacting with customers and team members positively.- A friendly and approachable attitude is important, as you will be the face of our service to clients.- Attention to detail is crucial, especially in order accuracy and food preparation.- Ability to work in a fast-paced environment while maintaining a calm demeanor is expected, ensuring smooth service during busy periods.- Being a team player is vital, as collaboration with others will be a significant part of your job. This is an excellent opportunity for freshers looking to gain experience in a part-time role. If you are eager to learn and passionate about customer service, we encourage you to apply.

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

As a Customer Service Executive, you will play a key role in ensuring customer satisfaction by assisting clients with their inquiries and concerns. Your main responsibilities will include:- Respond to Customer Inquiries: Engage with customers through various channels such as phone, email, and chat to address their questions and provide necessary information.- Resolve Issues: Handle complaints and challenges effectively by identifying the problem and offering suitable solutions in a timely manner.- Record Customer Interactions: Maintain accurate records of customer interactions in the system, ensuring that all details are logged for future reference and follow-up.- Provide Product Information: Educate and inform customers about products and services, helping them to make informed decisions based on their needs.- Collaborate with Team Members: Work closely with other team members and departments to improve service delivery and share knowledge about common customer issues.To excel in this role, you should possess strong communication and interpersonal skills to interact positively with customers. A customer-oriented attitude is essential, along with problem-solving abilities to tackle different issues effectively. Basic computer skills are required for using customer management systems. You should be adaptable and open to feedback, as learning from experiences will enhance your performance. A prior experience in customer service is a plus but is not mandatory, making this an ideal opportunity for both fresh graduates and experienced candidates up to five years in the field.

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - Customer Interaction: Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - Problem Resolution: Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - Information Management: Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - Feedback Collection: Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

We are looking for a Chat Support Executive to join our team in Dehradun. The ideal candidate will assist customers through online chat, providing information and resolving queries

Position - Chat Support Associate (Only Male Candidates)Process - Chat Process , Semi Voice, BlendedWork Location -

Job Title : Electronic TechnicianLocation : JalandharExperience : 1 to 4 YearsRoles and Responsibilities Install , maintain and repair electronic equipment and systemsDiagnose technical proband provide effective solutionsCoordinate with team members to complete service tasksProvide technical support and service assistance to customersEnsure proper functioning and safety of electronic devicesMaintain records of repairs and maintenance workQualifications and SkillsB.Tech in Mechanical Engineering (MEC) Diploma in ElectronicsStrong problem solving abilitiesGood attention to detailTeam coordinate skillsAbility to handle customer queries and services supportBasic knowledge of electronic equipment maintenance and troubleshooting

We are looking for a dynamic and technically skilled Workshop Manager to lead our Bajaj & KTM authorized service workshop. The ideal candidate should have in-depth knowledge of two-wheeler service operations, strong leadership capabilities, and a passion for delivering exceptional customer service.Key ResponsibilitiesOversee daily workshop operations, ensuring efficiency, productivity, and adherence to brand standards (Bajaj, KTM, Chetak)Supervise and guide the team of technicians and service advisorsEnsure timely and high-quality servicing, repairs, and diagnosticsManage job card flow, spare parts coordination, and workshop inventoryAddress customer concerns effectively, ensuring satisfaction and retentionBuild strong customer relationships with a proactive and professional approachEnsure compliance with safety protocols and cleanliness in the workshopMonitor key performance indicators (TAT, customer satisfaction, repeat complaints, etc.)Report to senior management on workshop performance and improvementsDesired Candidate ProfileMinimum 5 years of hands-on experience in a two-wheeler workshop environment (Bajaj/KTM experience preferred)Strong technical know-how and the ability to diagnose and troubleshoot effectivelyExcellent leadership and team management skillsPleasing personality with excellent communication and interpersonal skillsProactive approach to customer service and relationship managementFamiliar with digital job card systems, service CRMs, and warranty protocols

We are looking for a Sales Executive to join our team at Msd Engineering to handle customer calls, provide exceptional customer support and resolve queries related to B2C Sales. The role offers an attractive in-hand salary of 10,000 - 16,000 and opportunities for growth.Key Responsibilities:Handle customer calls professionally and efficiently.Address customer queries, resolve concerns and manage complaints.Keep records of customer interactions and follow up when required.Provide customers with accurate information to help resolve their issues.Meet performance targets and work with other departments to manage complex issues.Job Requirements:The minimum qualification for this role is Graduate and 6 months - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

We are Looking for Reservation Staff Who Can Manage to Take Company Leads and also Can Lead the Team Must have Good Communication Skills Reservation Skill Computer Knowledge Negotiation Skills We have Vacancy for Reservation Staff

HiWe are have a new opportunity at Horizon Talent Alliance for the role of USA Chat & Support Executive in our E-Commerce Support Process.Position: USA Chat & Support Executive (Night Shift)Process: Customer Chat & Support (E-Commerce Support)Location: Ahmedabad, Gujarat (Onsite)Timings : 9:00 PM - 6:00 AMExperience: Fresher & Experienced candidates welcomeSkills: Good communication, typing efficiency, customer handlingNOTE: THIS IS AN ONSITE AND NIGHT SHIFT ROLE- NO REMOTE

1. Answering queries & attending calls generated through the digital platform.2. Understanding the patient's concern and attending to their queries regarding the treatment.3. Data maintenance and regular follow-ups.4. Conversion of leads to actual sales that in turn leads to the revenue growth.5. fixed salary + incentive.6. Target-based job.7. Problem-solving attributes and patience for patient handling.8. Excellent communication & interpersonal skills for connecting with patients.9. Fluency in English (for international patients) will be preferred.10. Knowledge of medical insurances (Govt. & Non-Govt.) will be an added advantage.

RolePosition: ERP Functional ConsultantJob Location: Mahape Navi MumbaiWork Mode: Work From OfficeEducation: B. Com/ any graduate , IT FieldSalary: Based on InterviewAbout Company:Company: CREATIF TECHNOLOGIES PVT LTDCompany Description: We Started in 2001 as Shreeji Soft which is now called Creatif with Challenges that any start-up has. Within a span of few years, with all the hard work and team effort-we got recognized as a leader in the customized software solution industry. We work closely with business houses and performance. We aim to solve complex customer scenarios and ease the process by building customer-friendly solution. Our Focus is customer centric; we always aim at helping our customers make the most profit by giving them best in class products to maximize their returns.We are hiring!! ERP Functional Consultant in Mahane Navi Mumbai LocationWe are looking for the candidate who is having good exposure in ERP implementation and support.Minimum Experience: 0 Years to 4 YearsRole & responsibilities:Good Analytical, Functional & Communication SkillsShould have completed 2-3 ERP Implementations (for Experience)Knowledge of Business Process of Manufacturing IndustryComfortable in travelling and who can manage multiple projects at same timeKnowledge of SQL, who can write simple SQL queries.

We're also hiring for a Customer Service Coordinator role! In this role, you-ll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!

We're also hiring for a Customer Service Coordinator role! In this role, youll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!