We are looking for a responsible IT Technical Support to join our team. The ideal candidateshould have good technical knowledge and be able to communicate effectively to understand theproblem and explain its solution. The candidate will involve in the delivery of Clients TechnicalSupport Day to day tasks and operation optimization.Detailed specifications as below:Job Specifications: Talented and enthusiastic individual to join the Technical Support Team should be certifiedon ITIL, MCSE, CCNA, Office 365, Manage engine and consulting experience for SDPCloud, Desktop central & other products Provide Network and Telecommunication services for both internal and external customersin effective, efficient, and timely manner in order to deliver the agreed service levels. Provide, maintain, and monitor organizations desktop computing environment for bothinternal and external customers in effective, efficient and timely manner to ensure smoothdesktop services. Efficiently and effectively resolve complaints, service requests, problems, and changes ina timely manner in order to meet the agreed service levels with both internal and externalcustomers. Accurately communicate with both internal and external customers in a timely manner inorder to keep them up to data with the required information. Stay up to date with the latest trends and technologies and undertake regular researchand development in order to give innovative solutions to business technology needs whenthey are required. Maintain the printing environment in a cost-effective way taking into consideration Clientsgreen initiatives to ensure that printers are managed in efficient way. Comply with the IT Policy to ensure all activities are as per the standards. Experience in Avaya IP Telephony systems. Hands-on Experience in Veeam Backup and Replication