Front Office Executive Fresher

Lakshmi North East Solutions (LNES)

- Welcome guests with warmth and professionalism upon arrival.

- Manage check-in and check-out processes efficiently using the hotel management system.

- Process and manage room reservations, cancellations, and modifications via phone, email, or online booking platforms.

- Coordinate with other departments to ensure room availability and special guest requests are fulfilled.

- Address guest inquiries, complaints, and requests promptly and courteously.

- Provide information about hotel facilities, services, and local attractions.

- Maintain records of transactions and ensure proper billing practices are followed.

- Communicate guest preferences and requirements to housekeeping, room service, and other relevant departments.

- Ensure smooth interdepartmental coordination for optimal guest satisfaction.

- Handle incoming calls, route calls to appropriate departments, and take messages when needed.

- Ensure prompt and polite communication both over the phone and in person.

- Maintain accurate logs of daily activities, bookings, guest feedback, and incidents.

- Prepare shift reports and update guest records in the system.

- Ensure guest safety procedures are followed, including identity verification during check-in.

- Report any suspicious activity or security issues to the concerned authority.

- Promote hotel services, packages, and amenities to enhance guest experience and maximize revenue.

- Ensure the front desk area and lobby are clean, organized, and welcoming at all times.

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Front Office Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.