E-Commerce specialist

Talent Zone Consultant

Own the day-to-day activities of the e-commerce platform and all online sales

efforts

Take care of customers through in-app live support, phone calls, and emails

Drive online sales and focus on the optimization of the website and make sure

there is clear communication with the customers

Ensure high levels of customer satisfaction through excellent sales service

Keep up to date with product information

Accurately describe product features and benefits to customers online

Working with back office, logistics, merchandise department, etc. To ensure both sales and

operations are integrated to meet customer satisfaction

Keep a record of packaging material and restock the store accordingly.

Create and update records and databases with personnel, financial and other data

Ensure that e-commerce orders are completed accurately and on time

Handle e-commerce petty cash and documents financial transactions (Delivery charges) by

entering all the information into the system.

Booking couriers, coordinate and track the movement of e-commerce items through

logistic pathways

Manage site development and launch activities for all new e-commerce accounts including

product descriptions, images, assets, banners, brand pages, and other attributes

Assist with analysis of product performance reports and e-commerce best practices to

arrive at recommendations on how to improve sales

Ensure web sites have accurate product information, features, photos, videos,

specs, and more.

Coordinate efforts among multiple teams to ensure the successful and timely

completion of web projects while maintaining excellent customer service.

Resolve customer complaints, provide relevant information, and report customer

issues to superior if needed.

Maintain and develop relationships with existing customers via telephone calls and

emails

Submit timely reports and prepare e-commerce sales reports as assigned

Experience : 3 - 7 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : E-Commerce specialist

Industry Type : Recruitment Consulting / Staffing Services

Gender : [ Male / Female ]