Job Openings for 2 Customer Care Manager Jobs with minimum 3 Years Experience in Bolangir and Angul Location, having Educational qualification of : Diploma, Other Bachelor Degree, with Good knowledge inCustomer Care,Customer Support,Service Marketing,Technical Services,Customer Service Management etc.
Responsibilities
provide help to customers using your organisation's products or services
communicate courteously with customers by telephone, email, letter and face-to-face
investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
handle customer complaints or any major incidents, such as a security issue or a customer being taken ill
issue refunds or compensation to customers
keep accurate records of discussions or correspondence with customers
analyse statistics or other data to determine the level of customer service your organisation is providing
produce written information for customers, often involving the use of computer packages and software
write reports and analyse the customer service that your organisation provides
develop feedback or complaints procedures for customers to use
improve customer service procedures, policies and standards for your organisation or department
meet with other managers to discuss possible improvements to customer service
manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources
Any Query
Experience : 3 - 5 Years
No. of Openings : 2
Education : Diploma, Any Bachelor Degree, B.A
Role : Customer Care Manager
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
Higher Boosting
Resume Highlighter
Verified Stamp
Resume Exposure
3 - 5 Years
2 Openings
Not Disclosed
All the best! - 
