Collection Agent || Freshers & Experienced

Lakshmi North East Solutions (LNES)

- Visit customers at their residence or workplace to collect outstanding EMIs or loan payments.

- Ensure timely recovery of dues as per assigned targets and timelines.

- Educate customers about pending payments and applicable penalties or consequences of default.

- Maintain a courteous and professional attitude while handling payment-related queries and objections.

- Maintain proper documentation of payments received, receipts issued, and daily collection summaries.

- Submit regular reports to the collection manager and update records in the system.

- Plan and execute daily field visits as per assigned routes or areas.

- Locate and verify addresses of defaulters or difficult-to-contact customers.

- Coordinate with back-office staff and the credit/collections department for payment updates and escalations.

- Follow escalation matrix for high-risk or non-cooperative customers.

- Adhere to company policies, RBI guidelines, and fair collection practices.

- Maintain confidentiality of customer information and uphold the company's reputation.

- Meet daily/weekly/monthly collection targets.

- Identify and suggest strategies for improving collection efficiency.

- Handle payment disputes or misunderstandings tactfully and ensure resolution in coordination with internal departments.

- Identify potentially risky accounts and inform the credit control or legal team for further action.

- Handle cash or digital transactions responsibly, ensuring all payments are recorded and deposited properly.

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Collection Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.