B.A

Impact HR & KM Solutions

0 - 2 Years
1 Openings
1.0 - 1.3 Lac/Yr
Posted today
Face-to-Face interview
Nashik

Key Skills

Marketing Communication Phone Banking Microsoft Excel Negotiation Skills Outbound Calling

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Job Description

Job Summary

The Telecaller will be responsible for making outbound calls to prospective or existing customers, providing information about our [products/services], addressing inquiries, generating leads, and scheduling appointments. This role requires excellent verbal communication skills, a persuasive demeanor, active listening abilities, and a commitment to achieving daily call and lead generation targets while maintaining a professional and positive attitude.

Responsibilities

Outbound Calling: Make a high volume of outbound calls daily to [mention target audience, ., potential customers, existing clients, survey participants] from provided databases or lead lists.

Information Dissemination: Clearly and accurately communicate information about company products, services, special offers, or events to callers.

Lead Generation/Qualification: Identify and qualify potential leads by gathering essential information and assessing their interest or needs.

Appointment Setting: Schedule and confirm appointments for the sales team, field representatives, or other relevant departments as required.

Customer Inquiry Handling: Address basic customer inquiries and resolve minor issues, directing complex queries to the appropriate department.

Follow-up: Conduct follow-up calls to nurture leads, confirm appointments, or ensure customer satisfaction.

Database Management: Accurately update and maintain call records, customer information, and lead status in the CRM system or designated database.

Target Achievement: Strive to consistently meet and exceed daily, weekly, and monthly call volume, lead generation, or appointment setting targets.

Feedback Collection: Collect customer feedback and contribute to identifying recurring issues or areas for process improvement.

Compliance: Adhere to all company guidelines, calling scripts (if applicable), and data privacy regulations.

Experience
0 - 2 Years
No. of Openings
1
Education
B.A, B.C.A, B.Com, Any Bachelor Degree
Role
Telecaller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Impact HR Solutions Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.