Key Responsibilities
Customer & Sales Support
o Act as primary contact for customer inquiries via phone, email, and visits.
o Prepare and follow up on quotations; track order confirmations and amendments.
Order Processing & MIS Management
o Enter sales orders into CRM/MIS.
o Coordinate with production and shipping teams to ensure timely dispatches.
o Maintain and update sales dashboards: orders, pipelines, payments, complaints.
Logistics & Dispatch Coordination
o Liaise with logistics partners to schedule shipments and manage documentation.
o Track dispatch schedules and update customers proactively.
Cross-Functional Liaison
o Work closely with production/R&D (Palghar), warehouse, quality, and finance teams.
o Resolve bottlenecks expediting production changes, addressing inventory or documentation issues.
Reporting & Analytics
o Prepare daily/weekly sales reports: order status, dispatch performance, invoice follow-up.
o Highlight bottlenecks and propose process improvements.
Customer Relationship Management
o Address post-sale issues and coordinate internal resolutions.
o Capture customer feedback and relay to sales and product teams.
General Coordination
o Support trade show/event logistics, sales team preparations, and other ad-hoc duties.
Qualifications & Skills
Education: Bachelor's degree in business, Marketing, Engineering, or related field.
Experience: 2 to 5 years in sales support, coordination, or administrative roles (preferably B2B/manufacturing).
Technical Skills:
o Proficiency with MS Office (Excel, Word), CRM/MIS systems; SAP familiarity a plus.
o Strong communication skills verbal and written.
o Highly organized, detail-oriented, able to manage multiple tasks accurately.
Qualifications & Skills
Education: Bachelors degree in business, Marketing, Engineering, or related field.
Experience: 2 to 5 years in sales support, coordination, or administrative roles (preferably B2B/manufacturing).
Technical Skills:
o Proficiency with MS Office (Excel, Word), CRM/MIS systems; SAP familiarity a plus.
o Strong communication skills verbal and written.
o Highly organized, detail-oriented, able to manage multiple tasks accurately.
*** candidates only from near by location. Commute time 1/2 an hour.