Executive/ Assistant Manager- Key Account Manager KAM Gurgaon

Z2plus Placement & Security Agency Pvt. Ltd.

position title: executive/ assistant manager- kam

department: marketing location: gurgaon

designation: executive/ assistant manager- kam

superior job holder: marketing head

position grade: c5,c4 no. of subordinates:

role purpose statement:

the incumbent would be responsible for attending customer calls, creating & managing new institutional/large customers managing and increasing share of business of existing customers.

main accountabilities:

 drive crm strategy aimed at encouraging client retention and loyalty.

 to track and note every customer, to collect data.

 analyse every customer business growth monthly and yearly

 targeting and acquiring competitors’ customers.

 winning/ regaining-back lost customers.

 maximizing customer lifetime value strategies.

 customers data compilation

 creating pipeline of new customers, cold calling, arranging appointment for meeting.

 responsible for fist level negotiation.

 responsible for customer service of key accounts.

 answer inbound customer service call as well as key customers who have specific queries.

 developing and managing new key accounts.

 attending rfq/ customer call, customer complaints etc..

 prepare report and mis as per required format on daily basis.

 take care of concerns raised by key customers and help them with solution over email or phone.

 to coordinate with internal team to find the status and get it resolved before replying to customers

 preparing proposal and submission to prospective clients.

 on-time bill submission and follow-up for payment realization from key customer

 managing good relations with the customers.

 customer visits for developing & strengthening relationships for retaining and increasing business as an when required.

 calling the existing customers for payment follow-ups and to understand if at all they need additional support from our end

qualification:

 education- any graduate degree,mba

 experience- total 4 -7 years.

• Experience

  4 - 7 Years

• No. of Openings

  6

• Education

  M.B.A/PGDM, Any Bachelor Degree

• Role

  Key Account Manager

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office