Executive/ Assistant Manager- Key Account Manager KAM Gurgaon

Z2plus Placement & Security Agency Pvt. Ltd.

Position Title: Executive/ Assistant Manager- KAM

Department: Marketing Location: Gurgaon

Designation: Executive/ Assistant Manager- KAM

Superior Job holder: Marketing Head

Position Grade: C5,C4 No. of Subordinates:

Role Purpose Statement:

The incumbent would be responsible for attending customer calls, creating & managing new institutional/large customers Managing and increasing share of business of existing customers.

Main Accountabilities:

Drive CRM Strategy aimed at encouraging Client retention and loyalty.

To track and note every customer, to collect data.

Analyse every customer business growth monthly and yearly

Targeting and acquiring competitors customers.

Winning/ regaining-back lost customers.

Maximizing customer lifetime value strategies.

Customers data compilation

Creating pipeline of new customers, cold calling, arranging appointment for meeting.

Responsible for fist level negotiation.

Responsible for customer service of Key accounts.

Answer Inbound Customer Service Call as well as Key Customers who have specific queries.

Developing and managing new Key Accounts.

Attending RFQ/ customer call, customer complaints etc..

Prepare report and MIS as per required format on daily basis.

Take care of concerns raised by key customers and help them with solution over email or phone.

To coordinate with internal team to find the status and get it resolved before replying to customers

Preparing proposal and submission to prospective clients.

On-time bill submission and follow-up for payment realization from key customer

Managing good relations with the customers.

Customer visits for developing & strengthening relationships for retaining and increasing business as an when required.

Calling the existing customers for payment follow-ups and to understand if at all they need additional support from our end

Qualification:

Education- Any Graduate Degree,MBA

Experience- Total 4 -7 years.