Ground Staff (0-1 Years)

Elevate

Their primary duties revolve around passenger assistance, baggage handling, and maintaining communication between passengers and the airline.

Key Responsibilities:

Passenger Check-in and Boarding:

Greet and welcome passengers at check-in counters.

Verify travel documents and issue boarding passes.

Assist with luggage check-in and provide information about flight schedules.

Manage boarding procedures at the gate, including announcing flight information and coordinating boarding priorities.

Baggage Handling:

Weigh passenger baggage, attach tags, and load bags onto the aircraft.

Unload baggage upon arrival and transport it to the baggage claim area.

Handle lost or found baggage inquiries from passengers.

Customer Service:

Provide information regarding flight schedules, delays, and airport facilities.

Assist passengers with special needs, such as elderly travelers or those with disabilities.

Address passenger complaints and resolve issues promptly to ensure satisfaction.

Gate Management:

Monitor passenger flow at the gate to ensure timely departures.

Communicate any gate changes or updates regarding flight status to passengers.

Cabin Services:

Ensure that aircraft are stocked with refreshments before boarding.

Clean aircraft after flights to maintain hygiene standards.

Administrative Duties:

Take reservations over the phone or in person as needed.

Maintain records related to passenger services and operational efficiency.

Requirements:

A diploma in administration or travel-related fields is preferred.

Experience in customer care or a related field is beneficial.

Excellent interpersonal skills are essential for effective communication with passengers.

Candidates should be well-groomed, computer literate, and willing to work shifts.

• Experience

  0 - 1 Years

• No. of Openings

  43

• Education

  Higher Secondary

• Role

  Ground Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office