Customer Support Executive jobs in Bangalore - Local Ramu Online services private limited

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  • Job View 31 Views
  • Applicants Less than 5 Applicants
  • 2020-10-13 2021-04-13

Job Description

Responsibilities and Duties

Manage large amounts of incoming calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Required Experience and Qualifications

Proven customer support experience or experience as a client service representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Experience-0 to 5 years

Salary-15k-20k .

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

20

Education

Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Other Bachelor Degree, Other Doctorate Degree

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