customer support executive

Local Ramu Online services private limited

Responsibilities and Duties

· Manage large amounts of incoming calls

· Identify and assess customers needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Required Experience and Qualifications

· Proven customer support experience or experience as a client service representative

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· High school degree

Experience-0 to 5 years

Salary-15k-20k .

Experience : 0 - 5 Years

No. of Openings : 20

Education : Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Any Bachelor Degree, Any Doctorate Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India