Customer Support Executive

Local Ramu Online services private limited

responsibilities and duties

· manage large amounts of incoming calls

· identify and assess customers’ needs to achieve satisfaction

· build sustainable relationships and trust with customer accounts through open and interactive communication

· provide accurate, valid and complete information by using the right methods/tools

· meet personal/customer service team targets and call handling quotas

· handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· keep records of customer interactions, process customer accounts and file documents

· follow communication procedures, guidelines and policies

· take the extra mile to engage customers

required experience and qualifications

· proven customer support experience or experience as a client service representative

· strong phone contact handling skills and active listening

· customer orientation and ability to adapt/respond to different types of characters

· excellent communication and presentation skills

· ability to multi-task, prioritize, and manage time effectively

· high school degree

experience-0 to 5 years

salary-15k-20k .

• Experience

  0 - 5 Years

• No. of Openings

  20

• Education

  Any Doctorate Degree, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office