Opening For Customer Relationship Manager

Lakshmi North East Solutions (LNES)

- Build and maintain strong, long-term relationships with key distributors, contractors, and industrial clients in the construction sector.

- Serve as the primary point of contact, addressing inquiries, concerns, and service issues promptly and professionally

- Identify and act on up-sell and cross-sell opportunities for product lines like bitumen, sealants, and waterproofing solutions .

- Collaborate with sales and technical teams to prepare tailored proposals and quotations aligned with client needs .

- Undertake field visits to construction sites and client offices to understand usage patterns, gather feedback, and identify service improvement areas

- Monitor competitor offerings and market trends to inform strategy and customer engagement

- Promptly manage complaints and product issues, facilitating coordination between clients and technical support teams

- Conduct periodic satisfaction reviews and surveys, using insights to drive continuous improvement

- Maintain accurate client information, interactions, and transaction records in the CRM system

- Prepare and present regular reports on account status, revenue growth, support issues, and satisfaction metrics to management

- Collaborate closely with sales, logistics, technical service, and production teams to ensure timely delivery and effective product implementation .

- Align internal resources to meet client project schedules and technical requirements.

- Develop account-specific engagement plans to strengthen relationships and secure long-term client loyalty .

- Assist in formulating strategies to reduce churn and enhance customer retention through product innovation and service excellence .

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  Higher Secondary, B.A, B.C.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.