Call Center Agent

Guardians Healthcare

Responsibilities

Manage a large amount of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Accurately input and/or confirm information with regards to the customer’s location, type of emergency, etc.

Ability to make decisions quickly and accurately based on set parameters

Be willing to go the extra mile

Required Qualifications

Able to converse proficiently in at least English and Hindi

Strong phone and verbal communication skills along with active listening are required

Strong customer focus and ability to adapt to different personality types of customers

Ability to multi-task, set priorities and manage time effectively

Candidates must be willing to learn and be trained

Candidates must be able to maintain focus during slack periods

A minimum of a high school degree is required

Candidates will be required to have a good internet connection (minimum 30 Mbps) and a working telephone line

Desired Qualifications

Previous experience in a customer support role is preferred but not necessary

Familiarity with CRM systems and practices is preferred but not necessary

Knowing a third language would be nice but is not necessary

• Experience

  0 - 6 Years

• No. of Openings

  4

• Education

  Higher Secondary

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home