International Voice Process

touch2success software solutions private limited

? developing the satisfaction level of customers by rendering services beyond excellence in order to optimize

a high percentage of customer satisfaction and retention.

? resolving escalated grievances and queries on a day-to-day basis.

? initiating contact with existing customers to help them further their business by acquiring new customers

? developing strong relationships with customers, connecting with key business executives and stakeholders to facilitate a smooth transition for the customer.

? analyse clients requirement and suggest new ways to acquire customers and new revenue streams and to assist the customer with the same.

? build and maintain relationships with clients through regular contact.

? making weekly market development calls to customers.

? act as the first point of contact for client questions and requests.

? act as the point of contact for the client with other departments in the organisation in order to facilitate client requests.

? assist in planning/ developing co-promotional campaigns, events, and b2c activities.

? assist with challenging client requests or issue escalations as needed.

? conduct promotional activities for market development & brand visibility

? an immense interest in developing a relationship with the customers

? sales orientation would be a plus

interested candidates can call harini

• Experience

  1 - 7 Years

• No. of Openings

  40

• Education

  Higher Secondary

• Role

  BPO Executive

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office