Tellecaller (Female Candidates Only)

Excellence Credit Solutions

1 Years
2 Openings
1.0 - 1.8 Lac/Yr
Posted today
Face-to-Face interview
Chandigarh

Key Skills

Microsoft Excel Phone Banking Outbound Calling Motivating Skill Convincing Power Cold Calling

Apply

Job Description

A telecaller in a collection process is primarily responsible for contacting customers with overdue payments to negotiate repayment plans and facilitate debt collection. They play a crucial role in maintaining a company's cash flow by ensuring timely payments and minimizing bad debt losses.

Here's a more detailed breakdown:

Key Responsibilities:

Outbound Calling:

Making calls to customers with outstanding balances to remind them of their dues and initiate collection efforts.

Debt Negotiation:

Discussing payment options and setting up manageable repayment plans with debtors.

Account Management:

Updating account records, documenting conversations, and ensuring compliance with relevant regulations.

Customer Interaction:

Maintaining a professional and courteous demeanor while interacting with customers.

Problem Solving:

Addressing customer concerns and finding solutions to facilitate payment.

Record Keeping:

Maintaining accurate records of all communication and payment arrangements.

Coordination:

Collaborating with other departments (., sales, accounts, legal) to resolve complex collection issues.

Strategy Development:

Contributing to the development of effective debt collection strategies.

Compliance:

Ensuring all collection activities adhere to relevant laws and regulations.

Skills and Qualifications:

Communication Skills: Excellent verbal communication, active listening, and negotiation skills are essential.

Customer Service Skills: Ability to handle difficult situations, resolve complaints, and maintain a positive attitude.

Debt Collection Knowledge: Understanding of debt collection processes, legal regulations, and best practices.

Organization and Time Management: Ability to manage a high volume of calls and prioritize tasks effectively.

Problem-Solving Skills: Ability to identify and resolve issues related to overdue payments.

Computer Skills: Proficiency in using computer systems, databases, and relevant software.

Product/Service Knowledge: Depending on the industry, knowledge of the company's products or services can be beneficial.

DRA Certification (preferred): In some cases, Debt Recovery Agent (DRA) certification may be required.

In essence, a tele-caller in the collection process acts as a bridge between the company and its customers, facilitating the timely recovery of debts while maintaining positive customer relationships.