Tellecaller (Female Candidates Only)

Excellence Credit Solutions

1 Years
2 Openings
1.0 - 1.8 Lac/Yr
Posted 43 days ago
Face-to-Face interview
Chandigarh

Key Skills

Microsoft Excel Phone Banking Outbound Calling Motivating Skill Convincing Power Cold Calling

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Job Description

a telecaller in a collection process is primarily responsible for contacting customers with overdue payments to negotiate repayment plans and facilitate debt collection. they play a crucial role in maintaining a company's cash flow by ensuring timely payments and minimizing bad debt losses.

here's a more detailed breakdown:

key responsibilities:

outbound calling:

making calls to customers with outstanding balances to remind them of their dues and initiate collection efforts.

debt negotiation:

discussing payment options and setting up manageable repayment plans with debtors.

account management:

updating account records, documenting conversations, and ensuring compliance with relevant regulations.

customer interaction:

maintaining a professional and courteous demeanor while interacting with customers.

problem solving:

addressing customer concerns and finding solutions to facilitate payment.

record keeping:

maintaining accurate records of all communication and payment arrangements.

coordination:

collaborating with other departments (., sales, accounts, legal) to resolve complex collection issues.

strategy development:

contributing to the development of effective debt collection strategies.

compliance:

ensuring all collection activities adhere to relevant laws and regulations.

skills and qualifications:

communication skills: excellent verbal communication, active listening, and negotiation skills are essential.

customer service skills: ability to handle difficult situations, resolve complaints, and maintain a positive attitude.

debt collection knowledge: understanding of debt collection processes, legal regulations, and best practices.

organization and time management: ability to manage a high volume of calls and prioritize tasks effectively.

problem-solving skills: ability to identify and resolve issues related to overdue payments.

computer skills: proficiency in using computer systems, databases, and relevant software.

product/service knowledge: depending on the industry, knowledge of the company's products or services can be beneficial.

dra certification (preferred): in some cases, debt recovery agent (dra) certification may be required.

in essence, a tele-caller in the collection process acts as a bridge between the company and its customers, facilitating the timely recovery of debts while maintaining positive customer relationships.