Sales & Service Engineer

Impact HR & KM Solutions

Job Title: Sales & Service Engineer / Technical Sales Engineer / Application Engineer (Sales & Service)

Department: Sales & Marketing / Service / Engineering

Reports To: Sales Manager / Service Manager / Regional Manager

Location: Nashik, Maharashtra, India (This role typically involves significant field travel within Nashik and surrounding regions, and occasionally PAN India as needed).

Job Summary:

We are seeking a dynamic and technically proficient Sales & Service Engineer to join our team in Nashik. This dual-focused role is critical for driving revenue growth by identifying and securing new business opportunities, while simultaneously ensuring high levels of customer satisfaction through excellent technical support, installation, and after-sales service. The ideal candidate will bridge the gap between our complex technical products/solutions and customer needs, acting as a trusted advisor to clients.

Key Responsibilities:

Sales & Business Development:

Identify and qualify sales opportunities by understanding customer needs and leveraging technical knowledge to propose relevant solutions [, ].

Conduct product demonstrations and deliver compelling presentations to showcase the value and technical aspects of our products/services to potential customers [, ].

Collaborate with the sales team to develop sales strategies, prepare proposals, and negotiate contracts to close deals [, ].

Generate new business by following up on leads, researching target clients, and managing the entire sales process from prospecting to closing [].

Stay updated on industry trends, market dynamics, and competitor offerings to identify new opportunities [].

Technical Support & Service:

Provide pre-sales technical support by answering technical inquiries, participating in sales meetings, and assisting customers with product selection and configuration [].

Offer post-sales technical support, including troubleshooting, diagnosing issues, and providing effective solutions for product-related problems [, , ].

Perform installation, commissioning, and preventive maintenance of products/equipment at customer sites as required [, ].

Conduct product training for clients on-site or remotely to ensure proper usage and satisfaction [, ].

Prepare Root Cause Analysis (RCA) reports for complex technical issues and present findings to management [].

Customer Relationship Management:

Build and maintain strong, long-lasting relationships with new and existing customers, acting as a trusted advisor [, ].

Ensure high customer satisfaction through timely resolution of technical issues and proactive communication [].

Collect customer feedback and market insights to contribute to product development and marketing efforts [, ].

Documentation & Reporting:

Maintain accurate records of customer interactions, sales activities, and service requests in CRM systems [, ].

Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and application trends [].

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.Sc, Post Graduate Diploma

• Role

  Sales & Service Engineer

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR Services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner