Jr. Engineer (Product Service)

Arth Manpower Consultants

summary

The person shall be responsible for managing the product service requirement of

customers in Northern and Eastern India for ENRX Pvt Ltd. with help of break

down support, commissioning support, service support, warranty support etc. He

should know how to operate customized industrial machines and should be

flexible working round the clock to meet customer needs.

8. Essential responsibilities and tasks

Service and commissioning of system at the customer site

Extensive travelling must be expected

Service repairs and test in our internal factory workshop

Provide telephone and e-mail support for all ENRX customers.

Assist in training of customers and new employees if any.

Promote aftersales activities

9. Authority

NA

2

10. Interaction

To, Manager product service Bengaluru and other cross functional teams.

11. Measurable targets

Customer Satisfaction Report

Revenue Generated by product service and SAS sales

Service case resolution time

12. Knowledge and skills

Minimum 3 years experience in field service wrt to power electronics component

is required.

Basic knowledge on CNC/PLC programming & machine operating will be given

preference.

Service minded, pro-active, focused on quality and solutions, outgoing and social

Pro-active and independent approach to problem solving

Strong communication skills in Hindi and English, both oral and written

Effective cross-cultural communication

13. Education/work experience

Diploma degree or equivalent, preferable in power electronics. Minimum 3 years

Experience : 3 - 5 Years

No. of Openings : 2

Education : B.Tech/B.E

Role : Product Service Manager

Industry Type : Engineering / Cement / Metals

Gender : Male

Job Country : India