Operation Manager

Aum Hospitality Consultants

Hotel operations managers are in charge of the day-to-day operations in a hotel.

Their job description entails overseeing every aspect of a hotel to ensure smooth operations and maximum profit.

Hotel operations managers in performing their duties plan and organize the housekeeping and catering activities in a hotel.

They ensure hotel premises are well kempt and the food service requirements of customers are met.

They also supervise furnishing and renovation projects in a hotel establishment.

Hotels operations managers develop and implement strategies for promoting their services/brand in order to attract clients.

They contact prospective clients via cold calls and emails to offer them hotel services.

They also respond to client enquiries and assist with resolution of client problems.

As part of their responsibilities, operations managers in hotels set and enforce customer service standards and procedures.

They monitor the customer service unit of a hotel to ensure adherence to set client care policies.

They also carry out surveys to determine customer satisfaction level.

Usually, hotel operations manages oversee the recruitment and training of hotel staff to ensure a capable workforce.

Their work description also involves assigning and delegating tasks to hotel personnel according to their various specializations and capability.

They also set objectives and implement action plans for achieving set targets.

Hotel operations managers plan and coordinate events or conferences within a hotel to ensure they run smoothly.

Experience : 5 - 10 Years

No. of Openings : 02

Education : Professional Degree, BHM

Role : Operation Manager

Industry Type : Hotel / Restaurant / Hospitality

Gender : Male

Job Country : India