Shopper/Customer support executive - Ecommerce Specialist

SellerGyan

We are looking for smart and dynamic individuals to join our Client Operations team as E-Commerce Specialists. You can find the information about the role below:

Key Responsibilities

Provide excellent customer service for the client

Responsible for all email and phone communication as customer service touch points

General website maintenance, including visual merchandising on the site, identifying no-stocks, and refreshing category pages

Coordinate with warehouse on incoming/outgoing logistics

Partner with E-commerce team on weekly product launches

Partner with the store Concierge team to ensure consistent customer service message

Key Deliverables:

Exceptional customer service

Logistics management and co-ordination with third party logistics players

Provide customer support and service; always ensure the very best customer experience

Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely

Assist in E-commerce product launches, adhering to launch schedule and brand expectations

Qualifications

Attitude:

A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally

Must be energetic and self-motivated. Willing to do whatever is required to get the job done

Decisive, structured and organized, with a keen eye for detail

Performs as a team-player

Skills:

1-2 years of experience in an E-commerce Customer Service role is required

Excellent communication skills

Proficient in Microsoft Office suite

**Should be willing to work in the Middle East shifts (6 day week - Saturday will be the week off)

**Experience in the beauty/Cosmetics industry is preferred but not mandatory

Experience : 1 - 2 Years

No. of Openings : 3

Education : Any Bachelor Degree

Role : Customer support executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India