Shopper/Customer Support Executive - Ecommerce Specialist

SellerGyan

We are looking for smart and dynamic individuals to join our Client Operations team as E-Commerce Specialists. You can find the information about the role below:

Key Responsibilities

• Provide excellent customer service for the client

• Responsible for all email and phone communication as customer service touch points

• General website maintenance, including visual merchandising on the site, identifying no-stocks, and refreshing category pages

• Coordinate with warehouse on incoming/outgoing logistics

• Partner with E-commerce team on weekly product launches

• Partner with the store Concierge team to ensure consistent customer service message

Key Deliverables:

• Exceptional customer service

• Logistics management and co-ordination with third party logistics players

• Provide customer support and service; always ensure the very best customer experience

• Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely

• Assist in E-commerce product launches, adhering to launch schedule and brand expectations

Qualifications

Attitude:

• A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally

• Must be energetic and self-motivated. Willing to do whatever is required to get the job done

• Decisive, structured and organized, with a keen eye for detail

• Performs as a team-player

Skills:

• 1-2 years of experience in an E-commerce Customer Service role is required

• Excellent communication skills

• Proficient in Microsoft Office suite

**Should be willing to work in the Middle East shifts (6 day week - Saturday will be the week off)

**Experience in the beauty/Cosmetics industry is preferred but not mandatory

• Experience

  1 - 2 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Customer support executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office