Team Leader Collection Executive

Lakshmi North East Solutions (LNES)

- Lead, train & mentor a team of collection executives, setting clear performance goals, monitoring progress, and conducting regular appraisals—ensuring a motivated, high-performing team

- Recruit and onboard new hires as needed, and continuously assess team skills to identify development areas .

- Design and implement effective collection strategies and processes to improve efficiency and reduce delinquency

- Oversee daily operations: assign accounts, balance workloads, and ensure timely follow-up on outstanding cases

- Handle escalated or complex accounts, negotiating payment terms or settlements with customers when required

- Collaborate with cross-functional teams (., credit, customer service, sales) to resolve disputes, refine credit terms, and ensure smooth operational flow

- Manage vendor relationships for third-party collections and external agencies; monitor their performance & compliance

- Generate and present regular MIS reports on team performance, aging trends, recovery rates, and KPIs to senior management

- Ensure regulatory compliance with financial laws, company policies, and industry standards (., DSO targets, ethical debt collection practices) .

- Lead continuous improvement initiatives, including automation, better call scripts, and workflow enhancements to improve productivity .

- Document and maintain collection procedures and credit control frameworks to ensure consistency and regulatory adherence

- Resolution of customer issues: handle disputes professionally, ensure positive customer experience during collection interactions

- Maintain client relationships during the collections process to preserve brand reputation and encourage goodwill.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Collection Team Leader

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.