BPO Team Leader

• Manage A Team Of Individuals Working On Telesales/Customer Support

• Resolve Customer Complaints Brought To Your Attention

• Create Policies And Procedures

• Plan The Training And Standardization Of Service Delivery

• Manage Inbound And Outbound Customer Calls In A Timely Manner

• Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible

• Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team

• Gain Comprehensive Product Knowledge To Enhance Customer Support

• Maintain A Pleasant Working Environment For Your Team

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Graduate (B.A, B.Arch, B.B.A, B.C.A, B.Com)

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office