- Manage and organize hotel documentation, including guest records, invoices, and internal reports.
- Assist in preparing daily, weekly, and monthly operational reports for management.
- Process invoices, billing, and payment reconciliation with accuracy.
- Coordinate with the finance department for timely payments and expense tracking.
- Update and maintain reservation systems and databases with accurate information.
- Coordinate with front office and sales teams to ensure seamless booking management.
- Liaise with suppliers and service providers for procurement and inventory management.
- Track inventory levels of office and hotel supplies and assist in procurement processes.
- Assist in handling customer queries and complaints escalated from the front office.
- Coordinate with relevant departments to resolve issues related to guest services.
- Ensure compliance with hotel policies, legal requirements, and safety regulations.
- Prepare documentation related to licenses, permits, and insurance renewals.
- Support the maintenance and troubleshooting of hotel management software and office systems.
- Work closely with front office, housekeeping, sales, and finance teams to streamline operations.
- Maintain the confidentiality of sensitive hotel and guest information.
Experience
0 - 2 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Back Office Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.