Asst. Manager Operations

Graduate with minimum 2-5 years’ experience in inbound voice process in BPO

domain of which 1-2 years should be in a customer service team handling

capacity.

➢ Good communication skills in English and Hindi.

➢ Excellent interpersonal skills, coordination skills, team management skill

➢ Good knowledge about the product and working of business and standards

➢ Responsible for meeting performance targets by coaching and managing teams

➢ Person must make efforts to ensure that all members adhere to SLAs.

➢ Manage the team and control the Shrinkage / attrition rates.

➢ Data management and analysis in Ms Word, Excel, PowerPoint.

➢ Self-driven

• Experience

  2 - 4 Years

• No. of Openings

  3

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com)

• Role

  BPO Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office