Tele Counselor (Female Candidates Preferred)

Lakshmi North East Solutions (LNES)

- Conduct Telephonic Consultations: Engage with potential and existing clients over the phone to understand their needs and provide information about our FMCG products.

- Provide Product Guidance: Offer detailed explanations about product features, benefits, and usage to assist clients in making informed decisions.

- Assess Client Requirements: Listen actively to client concerns and preferences to tailor product recommendations that best fit their needs.

- Suggest Suitable Products: Based on the assessment, recommend appropriate FMCG products that align with the client's requirements.

- Maintain Client Records: Accurately document client interactions, preferences, and feedback in the CRM system for future reference.

- Follow-Up Documentation: Ensure timely follow-up calls are scheduled and documented to track client progress and satisfaction.

- Identify Sales Opportunities: Recognize potential sales opportunities during client interactions and communicate them to the sales team.

- Assist in Lead Conversion: Support the sales team by providing necessary information and facilitating the conversion of leads into sales.

- Collaborate with Sales Team: Work closely with the sales team to ensure seamless client experience and address any concerns.

- Participate in Training: Engage in regular training sessions to stay updated on product knowledge and improve counseling skills.

• Experience

  1 - 4 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.B.A, B.Com, M.A, M.Com

• Role

  Tele Counselor

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.