Service Delivery Consultant - Full Time - Freshers

Lakshmi North East Solutions (LNES)

- Greet customers in a warm, professional manner when they arrive for service

- Listen actively to vehicle issues and document customer concerns accurately for technicians

- Schedule service appointments, coordinate drop��off/pick��up times, and manage the shop��s service bay schedule

- Translate technical findings from technicians into clear, customer-friendly explanations

- Walk the vehicle with customers to visually inspect and discuss issues, enhancing transparency

- Communicate proactively on service progress, timelines, and any unforeseen delays

- Prepare and present accurate estimates for labor, parts, and recommended services; obtain customer approval before proceeding

- Recommend preventive maintenance and parts upgrades, leveraging technical understanding and sales skills

- Maximize service revenue by effectively cross��selling warranty coverage, scheduled maintenance, and seasonal service packages .

- Generate and maintain work orders, invoices, payment documentation, and service history records .

- Process payments, verify warranties or insurance, and explain billing details clearly to customers .

- Ensure compliance with manufacturer standards (Honda), workshop protocols, and safety regulations

- Address and resolve customer complaints promptly, maintaining high satisfaction levels

- Conduct follow��up calls or emails post��service to ensure continued satisfaction and encourage repeat visits

- Cultivate long��term customer relationships, becoming their trusted advisor��not just a service provider

- Collaborate with technicians, parts, and job controllers to ensure timely parts procurement and repair progression

- Monitor workflow, remaining aware of daily job queue and bay availability

- Maintain reception and work areas��clean, organized, and reflective of Royal Riders Honda��s brand image

- Meet KPIs such as customer satisfaction index (CSI), service revenue, upsell ratio, and repair turnaround time .

- Contribute to process enhancement, identifying workflow bottlenecks and proposing solutions

- Stay updated with Honda service protocols, auto technologies, warranty policies, and competitor trends

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  Higher Secondary, B.A, B.B.A, B.Com

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.