Looking For Senior Service Manager

Lakshmi North East Solutions (LNES)

- Recruit, train, and lead a high-performing team of field service technicians, engineers, and support staff.

- Conduct regular performance evaluations, provide mentorship, and implement continuous professional development programs.

- Oversee daily operations of the service department, ensuring timely and efficient execution of service requests, installations, and maintenance activities.

- Develop and implement preventive and corrective maintenance schedules to minimize equipment downtime.

- Establish and maintain strong relationships with key clients, addressing their service needs and concerns promptly.

- Monitor customer feedback and implement improvements to enhance service quality and customer satisfaction.

- Prepare and manage the service department's budget, tracking expenses related to labor, parts, and equipment.

- Identify cost-saving opportunities without compromising service quality.

- Ensure all service activities comply with industry standards, safety regulations, and company policies.

- Stay updated with the latest technological advancements in diesel generators, solar panels, and related systems.

- Oversee the management of service parts inventory, ensuring availability of critical components for timely repairs.

- Coordinate with procurement to source quality parts and materials at competitive prices.

- Maintain accurate records of service activities, including work orders, service reports, and maintenance logs.

- Generate and analyze service performance reports, identifying trends and areas for improvement.

- Develop and implement strategies to enhance service efficiency, reduce response times, and improve customer satisfaction.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  B.Tech

• Role

  Senior Service Delivery Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.