key responsibilities
• interacting with clients and writers through both voice (phone calls) and non-voice support (email, live chat on the website, facebook messages, whatsapp chats).
• follow up with prospective clients and should be an expert in closing deals.
• successfully taking ownership of the lead from allocation to conversion.
• contributing efficiently for different activities of operations in a 24/7 and highly flexible environment.
• consistently performing well in understanding client’s requirements, assigning projects, handling critical cases till their successful resolution.
• proactively resolving project requirements through the collaboration of the clients and writers.
• appropriate understanding of the cost and time requirements of various technical/non-technical projects.
• to work for client satisfaction from the beginning to the delivery of the final orders through panel.
• understanding of online tutoring and academic content writing will be an added advantage.
skills/experience
minimum educational qualification and experience:
• graduation/ masters in any specialized subject.
• maximum 1-4 years experience in handling business operations.
what we are looking for?
• tech-savvy, highly motivated, self-starter, and a team player
• exceptional verbal and communications skills in english
• hands on experience in handling crm
• unquenchable thirst to learn and grow
• should be honest, trustworthy and assertive
• excellent time management skills
• decision maker, problem solver, creative thinking skills
• good interpersonal and multi-tasking skills
• ability to handle pressure and work on tight deadlines.
• open for rotational shifts
what’s in it for you?
• an open set up where you can try new things
• career launchpad
• market premium salary
• friendly work environment