Senior Front Office Supervisor

Hotel Annapoorna Residency - Curry Pot

1. supervision and leadership:

• provide leadership and supervision to the front office team.

• train, mentor, and guide junior staff in their duties and responsibilities.

2. customer service:

• ensure excellent customer service by greeting and assisting visitors.

• handle customer inquiries and resolve issues promptly and professionally.

• maintain a customer-friendly and welcoming environment.

3. communication:

• manage incoming calls and direct them to the appropriate person or department.

• handle and distribute incoming and outgoing correspondence (emails, letters, and packages.

• communicate effectively with other departments and team members.

4. appointment scheduling:

• schedule and manage appointments for executives or other team members.

5. record keeping:

• maintain and update visitor logs, appointment calendars, and other records.

• ensure accuracy and completeness of data in front office systems.

6. administrative support:

• provide administrative support to executives and other team members as needed.

• assist in the preparation of reports, presentations, and other documents.

7. facilities management:

• oversee office supplies and equipment, ensuring they are well-stocked and maintained.

• coordinate with facilities management for office maintenance and repairs.

8. problem resolution:

• address and resolve issues or conflicts that may arise in the front office.

• escalate complex issues to higher management when necessary.

10. technology proficiency:

• utilize and manage office software, communication tools, and equipment efficiently.

• stay updated on technological advancements relevant to the front office.

11. compliance:

• ensure compliance with organizational policies and procedures.

• keep abreast of industry regulations and implement necessary changes.

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Bachelor of Hotel Management, Diploma, Higher Secondary

• Role

  Front Office Supervisor

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office