Senior Front Office Supervisor

Hotel Annapoorna Residency - Curry Pot

1. Supervision and Leadership:

Provide leadership and supervision to the front office team.

Train, mentor, and guide junior staff in their duties and responsibilities.

2. Customer Service:

Ensure excellent customer service by greeting and assisting visitors.

Handle customer inquiries and resolve issues promptly and professionally.

Maintain a customer-friendly and welcoming environment.

3. Communication:

Manage incoming calls and direct them to the appropriate person or department.

Handle and distribute incoming and outgoing correspondence (emails, letters, and packages.

Communicate effectively with other departments and team members.

4. Appointment Scheduling:

Schedule and manage appointments for executives or other team members.

5. Record Keeping:

Maintain and update visitor logs, appointment calendars, and other records.

Ensure accuracy and completeness of data in front office systems.

6. Administrative Support:

Provide administrative support to executives and other team members as needed.

Assist in the preparation of reports, presentations, and other documents.

7. Facilities Management:

Oversee office supplies and equipment, ensuring they are well-stocked and maintained.

Coordinate with facilities management for office maintenance and repairs.

8. Problem Resolution:

Address and resolve issues or conflicts that may arise in the front office.

Escalate complex issues to higher management when necessary.

10. Technology Proficiency:

Utilize and manage office software, communication tools, and equipment efficiently.

Stay updated on technological advancements relevant to the front office.

11. Compliance:

Ensure compliance with organizational policies and procedures.

Keep abreast of industry regulations and implement necessary changes.

Experience : 3 - 5 Years

No. of Openings : 2

Education : Higher Secondary, Diploma, BHM

Role : Front Office Supervisor

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India