Freshers & Experience || Full Time || Front Office Executive

Lakshmi North East Solutions (LNES)

- Greet guests warmly upon arrival and assist with the check-in and check-out process.

- Verify guest identification, reservation details, and assign appropriate rooms.

- Manage room bookings via phone, email, and walk-ins using hotel reservation software.

- Update booking systems with accurate guest information, availability, and special requests.

- Address guest queries, requests, and complaints promptly and professionally.

- Provide information about local attractions, transportation, and hotel services.

- Answer and direct incoming calls to the appropriate departments.

- Handle wake-up call requests, messages, and internal communications.

- Prepare and present bills during check-out, including room charges and additional services.

- Process payments via cash, credit/debit cards, and digital methods.

- Communicate guest requests for room service, housekeeping, or maintenance promptly.

- Update room status and availability based on housekeeping reports.

- Maintain guest logs, arrival/departure registers, and complaint records.

- Follow safety protocols for guest identification, luggage checks, and emergency procedures.

- Maintain high standards of personal appearance and hospitality etiquette.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Front Office Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.