Customer Support

Talentika

Responsibilities:

Demonstrates proficiency with ETL processes, with the ability to learn and apply new and emerging concepts very quickly

Refer to internal database or external resources to provide accurate solutions

Communicate effectively with automotive dealership personnel/clients/data providers via phone and email

Prioritize and manage several open issues at one time. Create case logs, record information, establish resolution time, follow ups and work on complex issues

Quick understanding of applications/ETLs for providing Level1 support and guide dealership through resolution of technical issues

Maintain jovial relationships with internal teams

Work closely with project owners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Develop and maintain accurate documentation of SOPs

Requirements and skills:

Graduate with customer support experience (1 to 4 years)

Customer handling (Voice, must have)

Good communication skills (Written and Verbal both)

Analytical skills for proper identification of issues and resolution

Quick leaner

Willingness to Explore New Technologies

Knowledge of SQL preferred

Willing to work in a 24x7 environment and provide weekend coverage, if needed.

Should be a team player with positive attitude

Experience : 1 - 5 Years

No. of Openings : 10

Education : B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E, M.C.A, M.B.A/PGDM, M.Com, M.Sc, M.Tech

Role : Customer Support

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India