Customer Support

Responsibilities:

• Demonstrates proficiency with ETL processes, with the ability to learn and apply new and emerging concepts very quickly

• Refer to internal database or external resources to provide accurate solutions

• Communicate effectively with automotive dealership personnel/clients/data providers via phone and email

• Prioritize and manage several open issues at one time. Create case logs, record information, establish resolution time, follow ups and work on complex issues

• Quick understanding of applications/ETLs for providing Level1 support and guide dealership through resolution of technical issues

• Maintain jovial relationships with internal teams

• Work closely with project owners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Develop and maintain accurate documentation of SOPs

Requirements and skills:

• Graduate with customer support experience (1 to 4 years)

• Customer handling (Voice, must have)

• Good communication skills (Written and Verbal both)

• Analytical skills for proper identification of issues and resolution

• Quick leaner

• Willingness to Explore New Technologies

• Knowledge of SQL preferred

• Willing to work in a 24x7 environment and provide weekend coverage, if needed.

• Should be a team player with positive attitude

• Experience

  1 - 5 Years

• No. of Openings

  10

• Education

  Graduate (B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Sc)

• Role

  Customer Support

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office