Customer Support Executive

Sadguru Consultancy

1 - 3 Years
2 Openings
Not Disclosed
Face-to-Face interview
Navi Mumbai

Key Skills

Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive

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Job Description

Job Responsibilities:

Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.

Keep records of customer interactions, transactions, details of inquiries, complaints and comments as well as actions taken.

Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation

Taking inbound & outbound calls.

Giving resolutions to the customers.

Being the voice of the Client.

Must have skills:

Excellent Communication Skills in English & Fluency in one of the regional languages

Experience: Minimum 2 years of experience in customer care but fresher can apply.

Qualification: Any

Good to Have Skills:

1. Worked on Ameyo or similar tools

2. Microsoft Excel